Sales Policy

Thank you for considering Budwig products. For those who are evaluating the purchase of our products for the first time, we would like to point out that we have been designing and molding plastic hardware for over Fifty years. We sell only what we manufacture at our facility in San Diego, California. Samples of our proprietary line of thermoplastic recessed rubber bumpers are available to test or compare before placing an order.  We think you will find our products to be an excellent balance of quality and price.

For USA Customers there is a $100.00 Minimum Purchase (per line item – no combining) per purchase order and for INTERNATIONAL Customers there is a $600.00 (USD) Minimum Purchase (per line item – no combining) per purchase order. The Minimum Purchase applies to our Stock Inventory (non-custom parts and colors). Our Minimum Purchase does not apply to Antenna Connector and Insulators (HQ) products. For Minimum Purchase on Special Orders, Custom Parts and Cable Straps contact our sales staff for quotes.

Net 30 Open Accounts require FOUR Trade references (with email addresses – we no longer use of have FAX capability) & one Bank reference.  A typical Credit Check can take 7 – 10 days to set up (depending on how quickly your references respond). Accounts that are approved for an open account are set up on Strict Net 30 Terms. Upon completion of credit check a “Terms & Conditions” letter will be emailed to your  company for review. This “Terms & Conditions” letter summarizes our open account policy. A signature on this form will be required from your company’s CFO or Accounting Manager to indicate acknowledgment and acceptance of our strict Net 30 terms. Once we have received a signed copy of this letter for our files your account will be placed on a Net 30 Open status. Your company’s Net 30 status will continue as long as payments are made within the terms and the account remains in good standing. All mailed payments must be postmarked no later than 30 Days from the date of shipment. All RETURNED CHECKS are subject to a $ 30.00 service charge. All Shipments are made using United Parcel Service (UPS) or FedEx Express (Customer must provide UPS or FedEx Acct. No.)  If no UPS or FedEx Account Number is available we will Pre-Pay & Add shipping Charges). All shipments are INSURED. Shipments over $150 in value are insured and billed to customer for Full Value No Exceptions. Currently we Do Not ship FedEx Ground. We also DO NOT Drop Ship Freight Collect THIRD PARTY BILLING.

— UPS C.O.D. – Orders can usually be shipped within a day or two via UPS C.O.D. (If parts are IN-STOCK) For immediate delivery on your first order, please allow us to ship UPS C.O.D. while your credit check is being processed.

— Payment-in-Advance – Order ships upon receipt and verification of CHECK, Bank Wire Transfer, PayPal, or ACH.

— PayPal – Add 4% (to the TOTAL Invoice Amount) for PayPal Service Charge. Order can usually ship same day or next day upon receipt confirmation of PayPal Payment (If parts are IN- STOCK).

— ACH – Contact us for obtaining banking information and authorization for all Direct Payments via ACH.

— Payment-in-Advance – International Customers must Pre-Pay all Orders. Payment-in-Advance (purchase order and shipping costs) will only be accepted via Bank-to-Bank Wire Transfers or PayPal (International Customers add 5% to Total Amount of Invoice for PayPal Service Charge). Please add $20.00 USD on each Bank-to-Bank Wire Transfer for bank wire service charge. We do not DROP SHIP International Orders.

Customers using international wire transfer are responsible for all Bank and Transfer Charges. When wire transfers are done via the SWIFT network there are three different expense regulation methods, which are called OUR, SHA and BEN. When an international wire transfer is made to Budwig Company, Inc. the Customer (the SENDER) must use the OUR expense regulation method.

OUR (sender pays costs) means: All fees will be charged to the sender of the transfer and the receiver gets the full amount submitted by the sender. These fees include the charges levied by the sending bank and any charges applied by intermediary (correspondent) banks.

All International Shipments are made using United Parcel Service (UPS) Pre-Pay & Add No ExceptionsAll shipments are INSURED. Shipments over $150 in value are insured and billed to customer for Full Value No Exceptions.

All Taxes, Duties and Customs charges are the responsibility of the RECIPIENT (your company). * USA California Customers must add California Sales Tax to orders unless a valid tax exemption certificate has been received and placed on file with our company.

If you choose not to buy directly from Budwig Company we can provide you with Distributor Contact information upon request.

We reserve the right to adjust prices when required due to manufacturing costs. Historically pricing has been adjusted every two to three years.  Typographical errors are subject to correction.

The preferred method for receiving orders is via email. We will also accept orders via phone. FAXING orders is no longer an option as our FAX capability has been discontinued. Your order will be confirmed within 24 hours of receipt (except on weekends and holidays). For phone and email orders, our normal business hours are; 7:30 AM – 4:30 PM (PST) Monday – Thursday, Friday 7:30 AM – 11:00 AM. You may Email your purchase order 24 hours a day, 7 days a week. Most orders received by mid-day on stock items ship within 24 hours, and often the same day. Unless otherwise specified, orders are shipped via UPS Ground Service (freight collect). There is no additional charge for drop shipments within the USA, however we DO NOT Drop Ship Freight Collect Third Party Billing. We DO NOT Drop Ship INTERNATIONAL ORDERS Freight Collect or C.O.D.

All merchandise is shipped F.O.B. San Diego, California using UPS freight collect unless otherwise agreed upon. All Shipments from Budwig Company exceeding $ 150 in value will be insured for full value at customer’s expense (NO EXCEPTIONS).

Consult our sales department for lead times on items classified as Custom or Special Order. Products are available in optional colors. Custom Color Match PRICING can vary considerably based on actual color. Prices generally start at $500.00 per color match. Customer must provide a PANTONE COLOR NAME or NUMBER before a FINAL CUSTOM Color Match charge can be determined. Custom color orders require a 50% Payment-in-Advance to cover Set-up & Material Purchase. Custom color orders (any color other than our stock  colors of black or medium grey) require a minimum purchase of $300.00 plus a $50.00 custom color charge per each purchase order. (Custom color charge of $50.00 is waived on first time special orders, when  customer is billed for custom color match charge of $500.00)  The standard material hardness for our TPR feet products is 87 Shore A hardness (87A).  We offer optional grades of material hardness, i.e. 64A, 73A, 50D.  Orders for other than 87 Shore A hardness require a minimum order of $ 300.00 per purchase order. NOTEAll Custom and Special order items are NON-CANCELLABLE once the initial shipment has been made (whole or in part) and are NON-RETURNABLE except in case of defective quality.

Conflict Minerals 3TG, RoHS & REACH
The RoHS directive stands for “Restriction of the use of certain Hazardous Substances in electrical and electronic equipment”. REACH is a European Union Regulation. It improves the protection of human health and the environment through the better and earlier identification of the intrinsic properties of chemical substances. The four processes of REACH are done by the Registration, Evaluation, Authorization and Restriction of Chemicals. The term Conflict Minerals 3TG refers to raw materials that come from a particular part of the world where conflict is occurring and affects the mining and trading of those materials. The most commonly mined conflict minerals are cassiterite (for tin), wolframite (for tungsten), coltan (for tantalum), and gold ore, which are extracted from the Eastern Congo, and passed through a variety of intermediaries before being purchased by multinational electronics companies. All Budwig products are Conflict Minerals 3TG, RoHS & REACH Compliant unless specifically noted otherwise on our web site or product catalogs.

Defective products may be returned at any time however, this warranty does not cover defects resulting from damages caused by improper or unreasonable installation, use or maintenance, misuse, abuse, accidents, alterations or modifications from original condition. In case of defective product, item(s) must be returned for examination and evaluation by Budwig Company. Upon determination of faulty or defective product, customer must return all defective parts to Budwig Company; at which time we will replace each and every defective part received with a new replacement part.

Products purchased directly from Budwig Company, Inc. (except Custom or Special Orders) may be returned for any reason providing Budwig Company is notified within 21 days of the Invoice “Shipped Date” and receives the returned product within 10 days of notification with a Return Authorization (RA) number. For all product returns please contact Budwig Company at (858) 549-5050 to obtain a Return Authorization (RA) number. Please have your original purchase order number, date and the Budwig Invoice Number available when calling. To ensure that your return is processed without delay, display the RA number on or with the shipping label and on any other correspondence accompanying the return shipment. All Budwig products purchased from our distributors must be returned to that particular distributor, based on their return policy. All Custom and Special Orders are NON-RETURNABLE except in case of defective quality.

For returns due to customer error, excess stock, discontinued use, customer dissatisfaction, etc., customer will be assessed a Restocking Charge of 10% of the original invoice value ($10.00 minimum charge). Any return authorizations made after 21 days will be done for credit only and solely at the discretion of Budwig Company. Returns that are accepted after 30 days will be assessed a Restocking Charge of 20% of the original invoice value ($20.00 minimum charge).

ALL RETURNS are subject to an UNEARNED QUANTITY DISCOUNT when applicable. The original quantity pricing will be adjusted to lesser quantity pricing based on the revised total  quantity purchased.

All returned products are subject to our inspection and acceptance before returning to stock and issuing a refund or credit.  Damaged or dirty parts may be rejected, charged at purchase price and deducted from refund or credit.  Customer is responsible for all freight charges on returned products except in instances of Budwig error or defective parts.

For products returned due to Budwig error, we will ship correct parts UPS Ground Service at no cost to customer when notified of error within 30 days of Original Ship Date. Original parts shipped due to Budwig error must be shipped (returned) to Budwig within 14 days of Replacement SHIPMENT DATE; otherwise Replacement shipment will be Invoiced and Billed to customer. Returned Parts must be received in original condition. Damaged or dirty parts may be rejected or be subject to a Restocking Charge of 20%.