As 2016 comes to a close, now is the time to start reflecting on the performance of your products and how you might be able to improve them next year. After all, the quality of your products is at the heart of your business’s success. If your customers aren’t thrilled, then they won’t be loyal!
How can you improve your products? How about reading customer reviews. Check out reviews on the websites where your product is sold. View your social media pages for customer comments. You may even discover whole message boards created to discuss your products. You should also take some time to interview your customer services reps in depth. They can probably offer you amazing insight into what customers like least about your product.
If, for example, your products are damaged easily be being dropped, you may want to consider adding rubber bumper feet or increasing the size and width of the existing bumper feet. If you are interested in putting in a new order for rubber bumper feet, contact Budwig Molding. We would be happy to help you determine the best bumper feet to improve the performance of your products.